Thursday, August 19, 2010

Couldn't We Have It All?

Whenever you get into any project, you are bound to face three interrelated yet conflicting objectives in the face of time, cost, and quality.  Emphasis on Conflicting.  Even with little explanation, most people are quick to understand this opposing relationship.  It is common sense really, if you think about it.  If you want completion time to speed up, you expect either cost to rise, or quality to suffer, or both.  If you give a premium to quality, you can be sure costs to rise, or time to extend, or both (again).  When you are keeping a steady eye on your expenses, you really can't expect grade-A quality, nor can you demand work to progress at full throttle.  Logical and simple isn't it?  

Not when YOU are the client.

Client:  I need a formal gown for an event in 14 days.  But I want it done in 5 days.  Also, I want it made of silk, and embroidered with gold threads.

Designer:  Ok, sure... (makes a quick sketch, and presents to client)

Client:  Oh that's gorgeous!  I like it.  How much will that cost me?

Designer:  Well, with the fabric you want, and the rush in schedule...


(Designer passes bill to client)


Client:  That's too expensive!  Ok, forget the silk.  Let's just go with cotton.  And forget the embroidery.  And uh... no need to rush.  It can be done before 14 days right?


Designer:  Oh yes.  We can actually have it ready for you to pick up in 10 days.  


(Designer shows adjusted price)


Client:  Ok!  I am happy with that price!


After five days, the Client pays a visit to the Designer...


Client:  Is that the gown?  It isn't done yet?!  And where's the embroidery?  Sigh... it's just in cotton.  It would've been better in silk.


Yes, we want it all.

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